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文章 2017-05-02 来自：开发者社区

《IT运维之道》——第17章天外有天：IT服务的国际标准17.1 ITIL

本节书摘来自异步社区《IT运维之道》一书中的第17章，第17.1节,作者：李鹏更多章节内容可以访问云栖社区“异步社区”公众号查看。第17章天外有天：IT服务的国际标准 17.1 ITIL ITIL（Information Technology Infrastructure Library，信息技术基础架构库）由英国政府部门CCTA（Central Computing and Teleco....

文章 2017-05-02 来自：开发者社区

《IT运维之道》一3.3 掌握服务平衡

本节书摘来异步社区《IT运维之道》一书中的第3章，第3.3节，作者：李鹏责编：张涛，更多章节内容可以访问云栖社区“异步社区”公众号查看。 3.3 掌握服务平衡 IT运维的第一件要事是按照IT运维服务的原则做事，第二件要事就是将这些原则应用到IT运维服务工作当中。IT运维服务工作从服务的发起方来看可以分为主动服务和受理服务。我们曾将IT运维专家比作IT系统的保健医生，保健医生最重要的能力是....

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